FREQUENTLY ASKED QUESTIONS
We’re one of 120+ dispensaries in Vancouver (over 300 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.
There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.
That being said, there is still a risk on both ends as we are not working with any federal approval.
Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.
Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received.If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
Simply go shopping!!! You will get 1 point for every dollar you spend from the launch date of the Loyalty Program. You must be a member in order to collect points. You can preview your point amount in your cart before you checkout. Points will be added to your account once your payment has been received and your order marked as complete.
Please note: points are calculated based on the actual dollars spent on product. Shipping, taxes and coupon codes do not accumulate points.
We will be running various promotions with double point bonuses, etc. throughout the year. You can also refer a friend with our Mota Karma program. To invite your friends, click here.
You can view how many points you have, redeem prizes and more when you visit the Loca Mota tab in your account area. Once you claim a prize, a coupon code will be generated. Simply use this coupon on your next order and your reward will be automatically added :)
Please use the contact form on our website to for any further inquiries!
RETAIL ORDERS WILL SHIP WITHIN ONE TO THREE BUSINESS DAYS AFTER WE RECEIVE PAYMENT AND WHOLESALE ORDERS WILL SHIP THREE TO FIVE DAYS AFTER WE RECEIVE PAYMENT
*Please note that it can take up to 40 minutes for us to receive your E-transfer.
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 7 days, your order will be canceled.
Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.
We will email your tracking number before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait until the end of the day and your tracking number should appear correctly. If it does not, please email mota.help@gmail.com and we will look into it.
Please ensure your shipping address is correct when your order is placed. If your order is returned to us you will need to log on to your account and update your address to ensure there are no problems with future purchases. Please email us at mota.mota.help@gmail.com to confirm your shipping address and a re-shipping fee($20) will need to be sent.
DO NOT contact Canada Post! Contact us directly at mota.help@gmail.com. Canada Post does not prioritize receiver complaints and will only open a ticket when the shipper calls. Additionally, for your privacy we ship using Xpresspost mailers and nondescript boxes. Your package is not shipped by MOTA.
Head over to the My Account page to sign up!
When an order is placed, it’s status is seen as ‘on hold’ until your payment has been received and deposited into our account. Your bank should notify you as soon as the transfer has been accepted. Once accepted, your order will be packed within 2-3 days, and the status will be changed to ‘complete’. We will notify you once your order has been completed, and a tracking number will be provided to you in an email from Canada Post.
