FAQ2020-03-03T12:29:49-08:00

FREQUENTLY ASKED QUESTIONS

What do I do if my order is returned to sender?2020-08-11T10:41:19-07:00

Please ensure your shipping address is correct when your order is placed. If your order is returned to us you will need to log on to your account and update your address to ensure there are no problems with future purchases. Please email us at mota.mota.help@gmail.com to confirm your shipping address and a re-shipping fee($20) will need to be sent.

Is it safe ordering with MOTA2020-08-11T10:41:19-07:00

We’re one of 120+ dispensaries in Vancouver (over 300 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

That being said, there is still a risk on both ends as we are not working with any federal approval.

When will my order ship?2020-08-11T10:41:19-07:00

RETAIL ORDERS WILL SHIP WITHIN ONE TO THREE BUSINESS DAYS AFTER WE RECEIVE PAYMENT AND WHOLESALE ORDERS WILL SHIP THREE TO FIVE DAYS AFTER WE RECEIVE PAYMENT

*Please note that it can take up to 40 minutes for us to receive your E-transfer.

What methods of payment do you accept?2020-08-11T10:41:19-07:00

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received.If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

How do I send an Interac E-transfer?2020-08-11T10:41:19-07:00

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

What will happen to my order if I don’t submit payment?2020-08-11T10:41:20-07:00

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 7 days, your order will be canceled.

How will my order be packaged?2020-08-11T10:41:20-07:00

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

My tracking number does not work. Help2020-08-11T10:41:20-07:00

We will email your tracking number before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait until the end of the day and your tracking number should appear correctly. If it does not, please email mota.help@gmail.com and we will look into it.

How to sign up for a membership?2020-08-11T10:41:20-07:00

Head over to the My Account page to sign up!

Why is my order on hold?2020-08-11T10:41:20-07:00

When an order is placed, it’s status is seen as ‘on hold’ until your payment has been received and deposited into our account. Your bank should notify you as soon as the transfer has been accepted. Once accepted, your order will be packed within 2-3 days, and the status will be changed to ‘complete’. We will notify you once your order has been completed, and a tracking number will be provided to you in an email from Canada Post.