FAQ2020-03-03T12:29:49-08:00

FREQUENTLY ASKED QUESTIONS

How do I sign up?2020-11-17T12:16:21-08:00

If you are an existing member, there is no sign up required! Just make purchases as normal and your points will be automatically added to your account!

If you are not a member, simply register and start spending to acquire points!

How do I get points?2020-11-09T14:44:13-08:00

Simply go shopping!!! You will get 1 point for every dollar you spend from the launch date of the Loyalty Program. You must be a member in order to collect points. You can preview your point amount in your cart before you checkout. Points will be added to your account once your payment has been received and your order marked as complete.

Please note: points are calculated based on the actual dollars spent on product. Shipping, taxes and coupon codes do not accumulate points.

How can I earn extra points?2020-11-17T11:19:54-08:00

We will be running various promotions with double point bonuses, etc. throughout the year. You can also refer a friend with our Mota Karma program. To invite your friends, click here

What are the rewards?2020-11-09T12:44:44-08:00
Get a Mota Buff + Lip Balm!
Earn 420 points and receive a Mota Buff + Lip Balm!
This reward is worth 420 Points, you need 420 Points more
Locked
Get a THC Sativa Tincture + Lip Balm!
Earn 920 points and receive a THC Sativa Tincture + Lip Balm!
This reward is worth 920 Points, you need 920 Points more
Locked
Get a CBD Tincture + Lip Balm!
Earn 920 points and receive a CBD Tincture + Lip Balm!
This reward is worth 920 Points, you need 920 Points more
Locked
Get a THC Indica Tincture + Lip Balm!
Earn 920 points and receive a THC Indica Tincture + Lip Balm!
This reward is worth 920 Points, you need 920 Points more
Locked
Get a THC/CBD Mystery Box!
Earn 4200 points and receive a surprise box of Mota THC/CBD goodies!
This reward is worth 4200 Points, you need 4200 Points more
Locked
Get a CBD Only Mystery Box!
Earn 4200 points and receive a surprise box of Mota CBD goodies!
This reward is worth 4200 Points, you need 4200 Points more
Locked
Get a 1:1 Sleep Prize Pack!
Earn 9200 points and receive an Endy Pillow, Silk Pillowcase, Silk Eye Mask and a 1:1 Sleep Tincture!
This reward is worth 9200 Points, you need 9200 Points more
Locked
Get a CBD Sleep Prize Pack!
Earn 9200 points and receive an Endy Pillow, Silk Pillowcase, Silk Eye Mask and a CBD Sleep Tincture!
This reward is worth 9200 Points, you need 9200 Points more
Locked
Get a THC Sleep Prize Pack!
Earn 9200 points and receive an Endy Pillow, Silk Pillowcase, Silk Eye Mask and a THC Sleep TIncture!
This reward is worth 9200 Points, you need 9200 Points more
Locked
Get a Rolling Kit!
Earn 9200 points and receive a sweet Rolling Kit!
This reward is worth 9200 Points, you need 9200 Points more
Locked
Get a Skullfish Dab Sauce Bong!
Earn 14,200 points and receive a Skullfish Bong (colours may vary)!
This reward is worth 14200 Points, you need 14200 Points more
Locked
Get a Yeti Cooler Prize pack!
Earn 14,200 points and receive a Yeti Cooler and Mota beverages!
This reward is worth 14200 Points, you need 14200 Points more
Locked
How do I see how many points I have? How do I redeem rewards?2020-11-17T11:20:41-08:00

You can view how many points you have, redeem prizes and more when you visit the Loca Mota tab in your account area. Once you claim a prize, a coupon code will be generated. Simply use this coupon on your next order and your reward will be automatically added :)

What if I still have a question?2020-11-17T11:21:01-08:00

Please use the contact form on our website to for any further inquiries!

What do I do if my order is returned to sender?2020-08-11T10:41:19-07:00

Please ensure your shipping address is correct when your order is placed. If your order is returned to us you will need to log on to your account and update your address to ensure there are no problems with future purchases. Please email us at mota.mota.help@gmail.com to confirm your shipping address and a re-shipping fee($20) will need to be sent.

Is it safe ordering with MOTA2020-08-11T10:41:19-07:00

We’re one of 120+ dispensaries in Vancouver (over 300 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

That being said, there is still a risk on both ends as we are not working with any federal approval.

When will my order ship?2020-08-11T10:41:19-07:00

RETAIL ORDERS WILL SHIP WITHIN ONE TO THREE BUSINESS DAYS AFTER WE RECEIVE PAYMENT AND WHOLESALE ORDERS WILL SHIP THREE TO FIVE DAYS AFTER WE RECEIVE PAYMENT

*Please note that it can take up to 40 minutes for us to receive your E-transfer.

What methods of payment do you accept?2020-08-11T10:41:19-07:00

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received.If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

How do I send an Interac E-transfer?2020-08-11T10:41:19-07:00

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

What will happen to my order if I don’t submit payment?2020-08-11T10:41:20-07:00

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 7 days, your order will be canceled.

How will my order be packaged?2020-08-11T10:41:20-07:00

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

My tracking number does not work. Help2020-08-11T10:41:20-07:00

We will email your tracking number before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait until the end of the day and your tracking number should appear correctly. If it does not, please email mota.help@gmail.com and we will look into it.

How to sign up for a membership?2020-08-11T10:41:20-07:00

Head over to the My Account page to sign up!

Why is my order on hold?2020-08-11T10:41:20-07:00

When an order is placed, it’s status is seen as ‘on hold’ until your payment has been received and deposited into our account. Your bank should notify you as soon as the transfer has been accepted. Once accepted, your order will be packed within 2-3 days, and the status will be changed to ‘complete’. We will notify you once your order has been completed, and a tracking number will be provided to you in an email from Canada Post.